FAQ
Most Popular Questions

1. Why should I outsource my live chat when I can easily operate on my mobile?

We are a team of dedicated live chat agents and customer support available online 24/7. Since it is nearly impossible for a single person to operate live chat 24/7, we guarantee that you will never miss a sale.

2. How much do you charge per lead?

We do realize that every industry has different requirements and budget to get sales leads that is the reason we do not have one-fit-all approach pricing structure. We have bundle packages for every industry such as law firms, dealerships, home owners etc.

3. Do you ask for Credit Card Number during Free Trial?

Absolutely not. After you signup for the free trial, we will provide you a short code to be place on your website. Dont worry if you are new to that stuff as we will completely guide you with that. After that you are live with us for 15 days.

4. What happens after my Free Trial?

We will send you a detailed report about the performance of your website and its potential to generate live chat leads. We will also recommend you the pricing package which suits your requirements. If you decide to continue to continue with us, you can simply topup your account for the complete month. We will not charge you the setup fees as compare to other live chat providers.

5. Which software company you use for live chat service?

We are using the most advanced technology according to the requirements of small and medium sized businesses. The software plugin will be fully customized according the theme of your website before we go live.

6. Can I hire you for certain number of hours?

Yes of course. We are available for you anytime in a day week month or a year. Contact us to discuss more about your requirements.

7. What do you call a Sales Lead?

We call it a Sales lead when a visitor has provided name address and phone number along with the nature of inquiry. We then qualify sales lead by matching it with your business area and expertise. If the inquiry is out of the scope of your business then we do not charge you for that lead.

8. Where are your agents physically based?

Our offices are located in Ohio,USA and London, UK so we have mix staff from overall USA and UK to cater your website for 24/7 hours.

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Still Need Help?

We enjoy adapting our strategies to offer every client the best
solutions that are at the forefront of the industry. Feel free to email us at hello@chatreloaded.com